Return & Refund Policy

Return and Refund Policy

Last updated: September 16, 2026

Thank you for shopping with Cherished Grace.

We want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing your order.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in the same condition in which you received it.
• Be in its original packaging.
• Include all original accessories, components, and documentation, if applicable.

To request a return, please contact us before sending any product back.

Email: [Customer Support Email]

Once your return request has been approved, we will provide return instructions and, where applicable, the return address.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible and provide:

• Your order number.
• A description of the issue.
• Clear photographs or videos showing the problem.

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or customized products.
• Gift cards.
• Items marked as final sale.
• Items that have been used or damaged after delivery.
• Products returned without their original packaging where applicable.

If you are unsure whether your item qualifies for a return, please contact us.

Return Shipping

Unless the product is defective, damaged, or incorrect due to our error, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

Refunds

After we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional processing time for your bank, credit card provider, or payment processor to post the refund.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing or fulfillment.

Contact

For questions regarding returns or refunds:

Cherished Grace
Website: cherishedgrace.online
Email: [Customer Support Email]